Messaging

Broadcast
Send a message to all of your devices, or groups of devices at the same time. It doesn't matter what type of device your users have, one message can be sent to all devices at the click of a button.

Canned Messages
Send a message quickly and efficiently using predetermined responses. Where supported, canned messages can be synchronised to devices allowing users to conveniently respond.

Conversation Page
View and send messages instantly using the Conversation Page. You can view text messages, to and from a device, in the same format as you see on a smart phone.

Message Translation
Send a message to any device. Through our platform, you can send messages between disparate device types. For example, you could send a message from an Iridium Extreme to a SHOUT Nano or from an iPhone to a Delorme InReach.

Two-way messaging
The two-way messaging function enables users to accurately respond and/or receive pertinent updates.

Alerts & Notifications

Alarm Receiving Centres (ARCs)
Alerts from devices can optionally be sent to GEOS' 24/7/365 international emergency response coordination centre, or any other ARC. GAP can integrate with your own internal systems too.

Alerts
Our portal enables easy, centralised management alerts. GAP supports many different types of alert including emergency SOS, crossing geofences, overdue check-in and man-down.

Check-in
The check-in scheduler lets you easily define and assign check-in schedules and automates missed or overdue check-ins. Schedules can be configured on recurring intervals or at certain times of the day (with full support for varying time zones).

Emergency Escalation
Our platform can be customised to suit varying emergency processes and procedures. Operating in real-time, escalation contacts are promptly notified when incidents or accidents occur.

Interactive Voice Response (IVR)
​Using your desk, mobile or any other type of phone, you can manually check-in and receive a reminder to check-in when an event occurs. Our platform is integrated with Twillio to provide this service.

Man-down
Notifications can be sent based on specific parameters, for example, if a user's device detects no motion, an SOS alarm can be raised.

Notify Nearby Devices
Using the Event Notification Engine you can notify nearby devices when one of your users raises an emergency or goes overdue. 

Notification Channels
Notifications and alerts can be sent via SMS, email, voice (IVR) or as text messages to other GAP registered devices, including satellite phones and mobile devices. 

SOS Alerting
You can manage SOS Alerts through the portal. Users and Administrators with authority, can declare, cancel and confirm SOS alerts.

Travel Advice & Alerts
Receive up-to-date travel advice, allowing you to to monitor and manage associated traveller risk.

Tracking & Mapping

Mapping
Our platform supports a wide-range of map types including Bing Maps, Google Maps, OpenStreetMap and ESRI. The map tools in the portal include distance measurements, weather overlays, custom KML overlays, day/night display and latitude/longitude grids.

Map Icons
Our portal allows map icons to be customised, allowing you to group devices, people and points of interest by type or colour. You can use our map icons or upload your own.

Monitor Me
The Monitor Me feature is available in the Lone Worker App, providing peace of mind to a user in a high-risk situation. This feature allows the user to set a manual check-in schedule.

Points of Interest
You can highlight static points of interest (such as basecamps, offices, embassies and hospitals). POIs can be scoped to an individual user, a group of users or to an entire organisation.

Public Maps
The Public Maps feature allows the current location and track of a device or group of devices to be made available in the form of an embeddable map or link to a map. 

Street View
The portal instantly shows a Google Street View on the home page and can also be utilised in individual messages

Tracking
Specific tracking criteria for your device/s can be set easily and a comprehensive map display of the tracks is available. 

Device & Network Support

Connect any device
GAP is 100% device agnostic, meaning that you can select a device, or a combination of devices that best suits you and your user's needs. Through GAP, you can view and manages your devices all in one place. See our supported devices page for more information.

Connect to any network
GAP is 100% network agnostic, meaning you are not restricted to one communication protocol. We support a wide range of satellite systems including Iridium, Inmarsat and Globalstar and can interoperate with terrestrial GSM, 3G and SMS networks.

Integration & Customisation

API
The platform exposes an advanced application programming interface (API) that allows for easy access to data for integration with third-party systems. Using industry standard protocols (REST), extensibility and interoperability are assured.

Bluetooth Buttons
Using Bluetooth Smart Technology, our apps can connect with low-energy Bluetooth Buttons to raise alerts and notifications such as SOS and check-ins with just one touch.

Branding
The standard GAP Portal, Lone Worker App and support website can be customised to incorporate your organisations' brand identity including colour and logo.  A custom URL for your portal and support site can also be set-up.

Configurable Lone Worker App Features
You can configure your Lone Worker apps with a custom set of features, allowing you to offer a more tailored "out-of-the-box" experience for customers.

Emergency Response Integration
Alerts from devices can optionally be sent to any emergency response coordination centre, or alert receiving centre (ARC). GAP can integrate with your own internal systems too.

External Links
External links can be added to the profile of a device, user or tenant. This is a convenient way to store related information to the device, user or tenant. For example, an external link may direct the user to a manual for a device.

Languages
Our portal supports multiple languages. Should you require the portal in a language other than English, please let us know. 

Managing People & Things

Address Book Synchronisation
Address Book Contacts and distribution lists can be synchronised to certain devices either over-the-air or via a synchronisation tool.

Collections
You can meet complex, cross-organisation and department access requirements and hierarchies using our simple Collections tool.

Dashboard
The Portal's Dashboard shows the latest message received and as new messages arrive the list automatically updates. The Dashboard gives you an indication as to which devices need your immediate attention based on state e.g. emergency, overdue and awaiting response.

Escalation & Response
Define escalation and response procedures for each user, and conveniently store this information within the portal.

Filtering
Customise what you can see on the portal by using filters. For instance, you can filter by tenant, device, group and device state.

Geofences/Barred Locations
A user can send a notification or raise an alert to devices inside or outside a geofence, or can be notified when a device enters or leaves a geofence.

Groups
Grouping devices together makes it easy to perform actions for multiple devices, such as sending text messages or assigning check-in schedules.

Help
Help and support is available to all GAP customers. Our comprehensive help and support website includes articles, videos and API documentation.

Hierarchies
Organise your devices and users into hierarchical tenant structures to allow for delegated administration.

Import Data
Quickly set up new users and devices by bulk uploading your data, for example via a spreadsheet.

List View
View and manage your devices, lone workers, assets and critical resources in real-time, all in one place.

Metadata
Attach your own customer meta data to devices, such as serial number and colour, using tags.

Permissions
Take complete control over what your users can see and do by assigning permissions to individuals or groups of users.

Sound preferences
Every user can configure their own sound preferences by adjusting the settings. You also have the option to configure your alerts to a single sound, a repeating sound or no sound at all.

Remote configuration
​Where supported, certain device settings can be configured remotely such as Check-in schedules.

Responsive Design
The portal's responsive design means that it functions just as well on smartphones and tablets as it does on desktop browsers. It's designed for touch so can be used out in the field as well as at your desk.

Rules Engine & Event Notifications
You can create sophisticated criteria for raising notifications. From an extensive list, you can layer your conditions to create relevant and specific notifications based on multiple criteria. For example, "Send Elaine a text message if Pete's SHOUT Nano exits the Aberdeen geofence on Thursday between 10.00-10.30am".

Roles
A role is a collection of user permissions. Roles are assigned to user accounts granting access to functions within GAP. An Administrator role and User role are available in our "out-of-the-box" solution. Users have limited access to functionality and can only manage devices that are explicitly assigned to them. On the other hand, administrators have full access to all devices and functions within their tenant and sub-tenant.

Two-step verification
For added security, we offer two-step verification. Using SMS messages or Google Authenticator, users can be asked to provide a verification code in addition to their user name and password when logging in.

Webhooks
Webhooks are incorporated into our Event Notifications Engine. Webhooks are incredibly useful and a resource-light way to implement event reactions.

Reporting & Analysis

Activity Logs
You can maintain comprehensive, time-stamped logs that include all message, GPS coordinates and notes added by emergency managers. This is a useful tool for journey monitoring, incident investigations, training or continuous improvements toyour practices. ​

Data Logs
Data Logs are a way for you to obtain a regular export of your data in a format that can be manipulated in Excel or imported into your preferred reporting tool. This might be useful for reporting or back-up purposes. You can export information about devices users and alerts.

Export Data
You can export message data to CSV, GPX and KML for analysis in third party systems and big data solutions.

In the cloud

Availability
GAP provides robust availability, based on extensive redundancy achieved with virtualisation technology to provide maximum accessibility of customer data. Data is replicated to three separate nodes within the platform to minimise the impact of hardware failures.

Scalability
Using the 'compute on demand' features of Microsoft Azure, GAP allows for dynamic changes in traffic load, ensuring there is always sufficient compute power to cope with growth. Additional compute power can be provisioned at the 'press of a button'.

Security
Through rigorous identity and access management, compute/storage isolation and SSL encryption technologies, GAP ensures that customer data is only accessible to authorised entities.

Software as a Service (SaaS)
With no software to install locally and servers to maintain, you can get up and running within hours of signing up.